Shipping policy
Last updated: April 2026 — BUDIGITAL USA LLC, soracares.com
Shipping Coverage
Where We Ship
We ship worldwide. Estimated delivery times by region:
Delivery times are estimates, not guarantees. Weather events, carrier delays, and customs clearance may affect transit times.
Standard Shipping
Free — All Orders
Free standard shipping worldwide. No minimum order required.
Priority Shipping
Paid Upgrade
Available at checkout in select markets. If not shown, only Standard shipping is available for your region.
Order Processing
When does my order ship?
All orders are processed and dispatched within 24 hours of purchase (business days only). You will receive a shipping confirmation email with a tracking number once your order is on its way.
Tracking
How do I track my order?
A tracking number will be emailed to you once your order ships. Please allow 24-48 hours for tracking information to activate after dispatch. If you do not see it, check your spam folder or contact us at info@soracares.com.
Damaged or Missing Items
Received a damaged or missing item?
Please inspect your order as soon as it arrives. If your item arrives damaged or is marked as delivered but not received, contact us within 48 hours of delivery at info@soracares.com with:
- Your order number
- Clear photos of the damage
- A photo of the packaging and product label
Please note
If you do not contact us within 48 hours of delivery, we cannot be held responsible for lost, stolen, or damaged items.
Address & Delivery Issues
Incorrect address or undeliverable packages
Please double-check your shipping address at checkout. We cannot reroute packages after they have shipped. If a package is returned due to an incorrect address or failed delivery attempts, we will issue a refund minus the original shipping cost. Reshipment to a corrected address may require an additional shipping fee.
Customs & Duties
International orders
For international orders, customs duties and import taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in the shipping fee.
For orders shipped to EU countries, VAT is collected at checkout under the IOSS scheme (IOSS number: IM440005647) for orders under €150.
Delays
My order has not arrived
If your order has not arrived within the estimated timeframe, please contact us at info@soracares.com and we will investigate with the carrier.
Sustainability
We care about how we deliver
We take care not just in what we make, but how we deliver it. Our packaging is designed to protect your products while reducing waste — because good sleep should feel good for you and the planet.
Still have questions?
We reply within 2 business days. Always a real person.