Palautuskäytäntö

Is your return eligible?

To be eligible for a return, your item must meet all of the following conditions:

• The return is initiated within 30 days of your delivery date
• The product is returned in its original condition - no visible damage, stains, tears, or signs of misuse
• The product is returned in its original packaging
• A return authorisation (RMA) has been issued by our team before shipping

Returns sent without prior approval will not be accepted.

How to start a return

1. Email info@soracares.com with your order number, reason for return, and photos of the product and packaging
2. Our team will review your request within 2 business days
3. If approved, we will issue an RMA number and return instructions
4. Ship the item to the address below within 7 days of receiving the RMA

Return shipping costs are the responsibility of the customer.

Received a damaged item?

Please inspect your order as soon as it arrives. If you receive a damaged or defective item, contact us within 48 hours of delivery at info@soracares.com with:

• Your order number
• Clear photos of the damage
• A photo of the product label and packaging

If a manufacturing defect is confirmed, we will cover return shipping and send a replacement or issue a full refund at no charge. Replacement shipping is free to all markets worldwide.

We cannot accept returns for:

• Items showing signs of damage, staining, or misuse
• Items returned without original packaging
  
• Items returned after the 30-day window